How to Solve Reject Code IND-031-04 in TurboTax
The IRS Reject Code IND-031-04 means that the AGI you entered on your tax return doesn't match the information in the IRS database.
To solve this issue, you should follow these steps:
Double-check the AGI you entered in TurboTax to make sure it's correct. You can find your AGI on your previous year's tax return, which is usually the same as the AGI on your IRS tax transcript.
If you filed jointly with your spouse last year, make sure you're entering the same AGI amount for both you and your spouse.
If you're a first-time filer or didn't file taxes last year, enter "0" as your AGI.
If you used the Non-Filer tool to receive the stimulus payment, enter "0" as your AGI.
If you're still having trouble finding your correct AGI or if you think there's an error on your previous year's tax return, you can request a transcript from the IRS by calling their toll-free number at 1-800-829-1040 or visiting their website at www.irs.gov.
If you're unable to obtain your correct AGI, you can choose to file your return by mail instead of e-filing.
