Corporate telephony can be defined as the complexes and networks within corporate communications. It is usually developed for enterprises distributed geographically, to facilitate communication, single service, and single address space.
The development of corporate telephony involves solving several tasks listed below:
• Keeping the information more secure during their transmission over communication channels
• Simplifying Operations
• Enhancing quality and reliability of communication
• Reducing telephone costs
• Converging telephony is primarily used for building the telephone network.
Convergent telephony involves the usage of both IP and conventional telephony. IP telephony offers high-quality voice transmission to confirm a massive number of successfully installed telephony systems.
The global pandemic has resulted in the wide adoption of remote work to not hamper productivity due to the lockdown. This, in turn, propelled the demand for corporate telephony solutions.
The corporate telephony industry is projected to rise in the coming year, ascribed to rising investments in corporate telephony, and growing unified communication systems adoption. Organizations operating in the healthcare and government sectors utilize corporate telephony technologies to enhance productivity and save time.
Corporate telephony platforms concentrate on scalable solutions, high availability that facilitates the desktop and softphone functionality, and Session Initiation Protocol, including integration with enterprise IT applications during the delivery of toll-grade voice quality.
Corporate IP Telephony Software: The corporate telephony industry is evolving and focusing on developing proprietary hardware to standards-based software and commodity hardware usage.
Most telephony solutions are IP-PBX or IP-enabled solutions. The associated endpoints include a mix of IP and time division multiplexing.
What is a Call Center?
A call center involves setoff specialized automatic call distribution software that facilitates the efficient routing and optimal selection of resources to enhance the operator’s productivity and the contact center.
A call center is equipped with the following resources
The telephone platform + automatic call router (ACD), interactive voice response system, reporting system, camera room, multimedia client interaction systems, fax server, recording systems, and management software.
Advantages of Call Center Implementation
• Allowing a minimum number of operators to process a large number of incoming calls
• It enhances the quality of customer service by operators
• Automation of facilitating the standard background information process
• Controlling the operators’ activities
DECT Microcellular Communication Systems
Presently, microcellular DECT systems are widely preferred for organizing wireless communications in offices, institutions, or enterprises. It relies on digital radio-based data transmission between the radiotelephones and radio base stations to utilize the TDMCT (time division multiple access technologies).
It is highly efficient in utilizing the radio frequency spectrum, with high noise immunity and low transmitter radiation.
The major companies operating in the industry are; Cisco Systems Inc., Mitel Networks Corp., NEC Enterprise Solutions, Atos SE, Huawei Technologies Co. Ltd., Avaya Inc., Interactive Intelligence Group Inc., and Microsoft Corporation.
Therefore, the wide adoption of the work-from-home or hybrid work culture propels the demand for corporate telephony solutions.
